Returning Goods and Refund

All our goods are carefully checked before dispatch. Any plant that is not satisfactory should be carefully repacked and returned to us in as new condition within 15 day approval period (Approval period starts as soon as the order is sent) and we will exchange it or refund the money (except initial post/ transport cost) received by us with your order. If, after purchase any item fails to give reasonable wear due to either defective workmanship or materials we should be able to replace the item.
When returning goods within the 15 day approval period please use the original packaging and enclose the advice note that came with the order stating the reason for the return. It is imperative that you obtain a free proof of posting certificate from the Post Office as this is required where any returned parcel should go astray. Failure to produce a proof of postage certificate where a parcel has gone astray will mean that we will be unable to offer you a replacement. There is a charge of 4% by PayPal if you made payment through the PayPal or 3% if you made payment through Debit/Credit cards.

No orders can be cancelled after payment as goods are already in transit.

All fresh cut / live plants are non-returnable and non-refundable