Fishing Pond
& Gardening
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Returning Goods and Refund
All our goods are carefully
checked before dispatch. Any plant that is not satisfactory should
be carefully repacked and returned to us in as new condition within
15 day approval period (Approval period starts as soon as the order
is sent) and we will exchange it or refund the money (except initial
post/ transport cost) received by us with your order. If, after
purchase any item fails to give reasonable wear due to either
defective workmanship or materials we should be able to replace the
item.
When returning goods within the 15 day approval period please use
the original packaging and enclose the advice note that came with
the order stating the reason for the return. It is imperative that
you obtain a free proof of posting certificate from the Post Office
as this is required where any returned parcel should go astray.
Failure to produce a proof of postage certificate where a parcel has
gone astray will mean that we will be unable to offer you a
replacement. There is a charge of 4% by PayPal if you made payment
through the PayPal or 3% if you made payment through Debit/Credit
cards.
No orders can be cancelled after payment as goods are already in
transit.
All fresh cut / live plants are non-returnable and non-refundable
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